We've been building kiosks since the very first EMU ones appeared in TICs (anyone remember that?). And we've learnt a lot.

Basic things like where to put them (which sounds simple but if you get it wrong…) and how to provide disabled access. We've discovered that the best way to ensure our clients get a seamless, resilient, first class service is to do it all ourselves. Design and build the housing, develop our own browser (the interfaces are web-based but are not like websites), design our own interfaces (same rules as for websites), do all our own installations and employ a team of 7 service people across the UK (including Northern Ireland) to ensure that they are well maintained and supported. Add to that complete integration with our DMS software (if you want it) and we believe we offer the best kiosk service for public sector tourism on the market. And we keep on making them better.

We send people out into all weathers to watch users at the kiosk. We learn what visitors want to do, and we make it even easier for them to do it (like making the "footprint" of the buttons bigger so they don't keep pressing the wrong thing). Try www.roomcheck.co.uk/ni-kiosk/ni_kiosk.asp. This is a web view on a Northern Ireland kiosk, running on Gulliver data. (This is work in progress, a test site where we try out different ideas, a good way to see what our latest thinking is! Try www.roomcheck.co.uk/nn-kiosk/nn_kiosk.asp for a finished one.)

Download PDF (581KB)