Serious about Service and Support
We have a helpdesk open 363 days a year 7 days a week. The
helpdesk is available to all TICs, destinations and providers.
Since providers can update via touchtone, optically recognised
fax and on the web, they need a bit of help sometimes.
The helpdesk staff are trained in encouraging providers to
participate well in the DMS, thereby taking the strain from
your TICs.We have 7 engineers across the UK and in addition
all our products can be remotely supported using remote access
software. We have Forums at least once a year where we host
a day long conference, free of charge, for all clients and
any other interested DMOs, TICs and providers. Held annually
at a different location (Kew Gardens this year), the Forum
is an important event, often timed to discuss the impending
upgrades. We also regularly host Experts Days, to enable good
users of the DMS to get even better, and Beginners Days, for
those just starting out, also free.
Finally, we constantly improve. We actively canvas improvement
ideas from clients (including providers) throughout the year.
Ideas can be contributed during meetings, face to face forums,
online and via the helpdesk. Each year we collate the ideas,
publish our intended developments, adjust according to client
feedback, prototype, test with clients and then release. Free
of charge. If a client has a development they want accelerated
or that we think is too specialist for general release then
we'll (very) happily develop it, but we'll charge. We are
absolutely committed to driving our products forward.
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