Serious about Service and Support

We have a helpdesk open 363 days a year 7 days a week. The helpdesk is available to all TICs, destinations and providers. Since providers can update via touchtone, optically recognised fax and on the web, they need a bit of help sometimes.

The helpdesk staff are trained in encouraging providers to participate well in the DMS, thereby taking the strain from your TICs.We have 7 engineers across the UK and in addition all our products can be remotely supported using remote access software. We have Forums at least once a year where we host a day long conference, free of charge, for all clients and any other interested DMOs, TICs and providers. Held annually at a different location (Kew Gardens this year), the Forum is an important event, often timed to discuss the impending upgrades. We also regularly host Experts Days, to enable good users of the DMS to get even better, and Beginners Days, for those just starting out, also free.

Finally, we constantly improve. We actively canvas improvement ideas from clients (including providers) throughout the year. Ideas can be contributed during meetings, face to face forums, online and via the helpdesk. Each year we collate the ideas, publish our intended developments, adjust according to client feedback, prototype, test with clients and then release. Free of charge. If a client has a development they want accelerated or that we think is too specialist for general release then we'll (very) happily develop it, but we'll charge. We are absolutely committed to driving our products forward.

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